PALS is the Patient Advice and Liaison Service that in every NHS Trust offers a free, confidential and impartial service available to everyone who uses its services. This is available not just for the patient / service user themselves, but for their families, carers or anyone who needs advice, information, support or guidance with a particular issue. PALS can also be used to help you deal with any complaints that you might have.
For people living in the Avon & Wiltshire Partnership area (Wiltshire, Bristol, B&NES, South Gloucestershire and North Somerset), they can be contacted via this link, or you can phone them directly on 0800 073 1778.
You can find out more about PALS and where your local service is by going to their national website Click here